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Ordering Policies

Shipping Policy

  • Methods of shipping include FedEx or UPS.
  • Customers are responsible for shipping charges.
  • International shipping is available.
  • Shipping insurance is available.
  • Shipping charges are non-refundable.

Return & Refund Policy

  • Please contact returns@nostrumshop.com for all refunds and/or returns. Must have a Return Merchandise Authorization (RMA) number, provided via e-mail, to refund and return product.
  • Must be returned in 30 days to receive refund.
  • Must be unused for 100% refund.
  • Restocking fee will apply.
  • Must be purchased directly through nostrumshop.com. Nostrum products purchased through third-party links are to be returned to and refunded by only that third-party.
  • Shipping charges are non-refundable.
  • Special order items are non-refundable.

Cancellation Policy

  • Order cancellations must be made within 24 hours (or by the next business day) from time of purchase (for regular purchases) to receive full refund.
  • Shipping charges cannot be refunded or canceled.
  • Pre-ordered products may be canceled anytime before the date of release.
  • To cancel a purchase, please contact us by phone (734) 548-8677 or email us at returns@nostrumshop.com.