Please contact support@nostrumshop.com for all refunds and/or returns. Must have a Return Merchandise Authorization (RMA) number, provided via email, to refund and return product. Must be returned in 30 days after the order was placed to receive refund. All orders are subject to a restocking fee of at least 10%. Higher restocking fees will apply for used/installed products, depending on received condition. Must be purchased directly through nostrumshop.com. Nostrum products purchased through third-party links are to be returned to and refunded by only that third-party. Shipping charges are non-refundable. Special order items are non-refundable.